How can we help?

Find answers in our docs, check system status, or get in touch with our team.

Frequently Asked Questions

How do I reset my password?

Click "Forgot password" on the login page. We'll send you an email with a link to create a new password.

Can I export charts in different formats?

Yes! ChartPuppy supports PNG for social media sharing and SVG for scalable web graphics. Pro users also get PDF export.

How often does data refresh from Google Sheets?

Free plans refresh manually. Pro plans check for changes every 5 minutes, and Team plans refresh every minute.

What happens to my charts if I cancel my subscription?

Your charts remain accessible but become read-only. You can export them anytime. Scheduled generation will pause.

Still need help?

Our support team is here to help. Send us an email and we'll get back to you within 24 hours.

Email Support

[email protected]